Fundraising FAQ

Q: I am a non-profit, can I participate in this?

A: Most states not only permit nonprofits to participate in retail business activities (ex. purchasing a t-shirt with your logo), they do not require a Commercial Co-venture Agreement. This should not be constituted as legal advice and you should check your states rules & regulations: List of State Rules & Regulations

Here are the requirements and guidelines for Texas: 

Texas Comptroller of Public Accounts - Exempt Organizations: Sales and Purchases

Q: Will I know who my supporters are?

A: Absolutely! The individuals who support you through your fundraiser with Rustic Ember are your supporters. Through our fundraiser partnership, supporter information is shared with you at the conclusion of the fundraiser. You will also have the ability to track your fundraisers progress in real time via your fundraiser dashboard here.  

Q: How do I get credit for my sales?

A: When you Sign Up for a FREE Fundraiser account, you will be directed to your Fundraiser Dashboard. Here you will see your:

Referral Link: Share this link via social media or email and every time someone uses your link to visit the website and make a purchase, you will receive 30% of the product sale.

Marketing Tools: Here you can access our standard marketing images that you can share as well as custom images made by us for you fundraiser. Every time someone clicks one of these images and makes a purchase, you will receive 30% of the product sale.

Q: How much do I make per sale?

A: You will earn 30% of every sell you make. Your earnings are calculated minus shipping and any other discounts or offers that are applied.

Q: Where are your products made?

A: All of our products are handmade and made to order. Our candles do not sit on the shelf in a warehouse and they are not mass produced. We hand craft each one of our candles for each order we receive. All of our products are made in Houston, TX USA

Q: What do you put in your products?

A: All of our products are made from 100% certified organic soy. All of our fragrances are Clean Fragrances, meaning that they exclude Phthalates, Animal Derivatives, and Antimicrobials. For the full list of things excluded in our scents click here

Q: How do my online sales work?

A: When your customers place orders on our website, using your unique referral code, your url, or by clicking on an asset you shared and being directed to the site, you or your organization will earn 30% profit, even if someone purchases after your fundraiser is completed!

Q: How does delivery work for my sales?

A: Each seller’s order is individually packed and delivered directly to your customer or mailed to you or your organization to distribute. (Option chosen by customer at checkout) Orders that are being shipped to you or your organization that are over $3,000 receive free shipping. Otherwise, you are responsible for covering the cost of shipping to you or you organization. This cost will automatically be deducted from your fundraiser pay out.

Q: How do I let people know about the fundraiser? 

A: You can access Free brochures, letters, graphics and more in the Tool Kit here.

Q: What if one of my customers has an issue with an order they receive?

A: You and your customers are our priority. We pride ourselves on a 100% satisfaction guarantee.

Q: What if I have questions along the way?

A: We are dedicated to supporting you with your fundraiser and we are here to help with every step of the process. You can contact us for same day support.


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Call or email us

‪(832) 930-2822